You need to add orders to the HERE Last Mile dashboard before creating tours. This can be done via a CSV or XLSX file upload, or by creating individual orders manually.
Generally, the best practice is to upload daily orders in bulk via the CSV or XLSX file and make only small adjustments to individual orders manually if prompted. The next sections of this guide describe in detail how to do this, as well as provide some hints on selecting and editing orders during the day.
Depending on your business, a single order can be comprised of:
The following sections focus on orders comprised of both pickup and delivery task: