You need to add orders to the HERE Last Mile dashboard before creating tours. This can be done via a Comma Separated Values (CSV) file upload, or individual orders can be created manually.
Generally, the best practice is to upload daily orders in bulk via the CSV file and make only small adjustments to individual orders manually if prompted. The next sections of this user guide describe in detail how to do this, as well as provide some hints on selecting and editing orders during the day.
Depending on your business, a single order can be comprised of:
The following sections focus on orders comprised of both pickup and delivery task: