All your vehicles are listed on the Assignments panel next to the Orders panel. Tours are visible for the current and future dates, so it is important to ensure all tours on a day are completed by the drivers in the field. At any one time, you may see up to four groups listed – available, planned, in progress, and done.
Displays all available vehicles that are not yet planned into a tour. These are selected when planning new tours. These may have drivers already assigned. Vehicle information is displayed for easy identification:
Displays all tours that are planned but not yet dispatched. These may have drivers already assigned. Otherwise, drivers need to be assigned before dispatching. Clicking on a tour displays its details in the list and on the map to the right. Summary tour information is displayed in the list:
Tour information displayed in detail:
Displays all dispatched tours. Clicking on a tour displays its details in the list and on the map to the right. Once a tour has started, the status of individual orders updates according to the progress on the driver’s HERE Last Mile app. The same information is shown as for the Planned group of tours, except:
Tour status is set to Assigned until the driver starts the first stop, then it moves to In Progress. Detailed activity statuses also update accordingly as follows:
An unsuccessful pickup automatically cancels its planned delivery. In the orders list, it is displayed as OPEN, since the pickup is assumed to still be at the depot ready for taking into a tour.
The list of completed tours, displaying a status of Done or Cancelled.
Inside each type of completed tour, there may be successful, failed or cancelled pickups or deliveries.
The driver app automatically leads the driver to return failed deliveries to the starting depot before the tour can be completed. These returns can be identified on the dashboard in the Orders list via the filter for ‘Not done’ status (they are not shown in the tour details). Cancelled pickups and their matching deliveries are shown as Accepted orders, with the time of cancellation marked in red.
The steps below are the general flow for the typical tour planning, with each step described in detail in the next sections of this user guide:
You may also need to do some of the following actions which are covered in detail here: