Upload Orders

Add orders via CSV or XLSX file upload

  1. Prepare your order file according to the given file format – see the CSV and XLSX Format Guide below.
  2. On the Orders panel, click the three-dot icon and select Add orders.
  3. By default, you see the Upload file tab on the Add order form.
  4. Either drag and drop your file over the form or click Browse files to choose the file from your local drive.
  5. Once orders are uploaded, you see a confirmation showing the numbers of orders uploaded and any errors found.
  6. If necessary, fix the errors and re-upload the orders file.

Note that most of the common errors that may occur when uploading CSV or XLSX are explained in the Troubleshooting section. Check the errors’ explanations to fix your file.

Also, note that the Dashboard doesn't support multiple sheets in XLSX files, so only the first sheet of an XLSX file will be uploaded.

When done, you will see all the orders listed in the Orders panel.


You can take an example CSV or XLSX file template directly from the Dashboard at any time. Access this at the bottom of the Add orders form (you may need to scroll) and click Download .csv template or.xlsx template. Note that for the XLSX template, you should change the start and end date for the order (or orders) in the downloaded file before uploading it. The CSV template can be used as is.


HERE Last Mile allows each order ID to be used only once. Please ensure all orders (including past orders) have a unique order ID.

Add orders manually

  1. On the Orders panel, click the three-dot icon and select Add orders.
  2. In the Add order form choose the Enter manually tab.
  3. Enter all the order details on the form, including:

    • Order ID (optional) – the order’s unique identifier. If not added, will be generated automatically.
    • Depot (optional) – the name of the Depot that will execute order. Use the name of the Depot that exists in the org. If this field is blank, the order will not be assigned to any of the Depots.
    • Demand (optional) - the physical capacity of the thing to be picked up or delivered. If not specified, then 1 will be specified automatically. Example: Capacity of the vehicle is 1000kg; demand for the order is 10kg (add 10 for Demand). Or, capacity of a vehicle is 15 cubic metres; demand for an order is 1 cubic metre (add 1 for Demand).
    • Task type - select Delivery, Pickup, or Pickup & delivery.
    • Date - the exact date when the order should be executed.
    • Service time - the time for servicing the pickup or delivery, for example, 3:30 for 3 ½ minutes.
    • Time window - the earliest and the latest time a pickup or delivery should be executed.
    • Business (optional) - the name of the business sending or receiving the delivery or pickup.
    • Recipient name (optional) - full name of the recipient.
    • C/O (Care of) (optional) - care of contact name if relevant.
    • Address - full address of the recipient. Note that only Postal code, City, and Country code are required.
    • Contact details (optional) - recipient phone number and email.
    • Latitude and Longitude (optional) - the exact point of the recipient’s location on the map. If not entered, HERE Last Mile automatically adds them based on the address.
    • Customer notes (optional) - any specific notes regarding the order or the recipient’s location details.
    • Order notes (optional) - any specific notes about the delivery (fragile, heavy, etc.)

When done, click Add - your order will be added to the orders list.

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