Getting Started

The common process for a driver in the HERE Last Mile driver app looks as follows. You as a driver receive a tour in your driver app. The tour is optimized by the dispatcher and all the orders’ details that you may need when executing it are specified. You execute the orders, marking them as complete when the delivery or pickup succeeds, or uncomplete when it fails. All your actions in the driver app are automatically reviewed by the dispatcher in the dashboard so your process doesn’t require any additional communication. When the tour is complete it is automatically seen by the dispatcher and billed by the system.

Follow the steps below to start with HERE Last Mile Driver’s mobile app:

Accept Invitation

To start using HERE Last Mile mobile app you should be invited to create your account. When you are invited for your organization, you receive a personal invitation by email from HERE ( This is unique for your email address only.

Proceed to your email inbox, open the email from and tap Accept the invitation. It will take you to HERE Last Mile Welcome page.

Create a HERE Account or Sign in with the Existing One

Tapping Accept Invitation loads up a HERE Account page, where you can create a HERE Account. The email address field already has your email address. Enter the required information and create your password. When done click Create an account.

When your account is created, the system will ask you to allow access to your HERE account data, such as your profile, email address, and phone number. This is required for the correct operation of the application, so you should tap Accept.

If you already have a HERE Account, click Sign in at the bottom and use your existing email and password.

Confirm Email Address

When your account is created, proceed to your email inbox, find a new email from HERE and tap Confirm Email inside the email.

Download the App from Google Play

When your account is created and the email confirmed, you will be suggested to download the application on your device. Tap Get it on Google Play.

Alternatively, you can search for the app by entering HERE Last Mile in the Google Play Store search box.

Running the App for the First Time

After you install HERE Last Mile on your Android phone, start the application and you are welcomed on our Sign-in page.

Enter your HERE account email address and password to log in.

Then you can accept or decline the Improving Services prompt.

In case you are a part of multiple organizations, you might get a prompt where you simply tap on the organization you are working with today.

Next up, you need to allow HERE Last Mile to access your device’s location (to enable turn-by-turn navigation) and access to photos, media, and files (to enable Proof of delivery, for example, customer signatures and photo of a delivered order).

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