Need help?

If you need assistance with the instructions in this document, select one of the following options:

  • If you have a HERE representative, contact that person with questions or issues.
  • If you are looking for online technical support, please check here for more information on our support plans.
  • If you already have a support plan, then in case of queries involving the lidar data or technical difficulties with accessing the portal or placing or tracking the order, please reach out to support by clicking '?' in the top right corner.
Access Support portal
Figure 1. Access Support portal

Support portal

Once you are on the Support portal, please follow the instructions as below:

  1. Click on the 'Create support ticket' button placed in the top right corner to access the support request page. Support portal

  2. Select the 'Technical Support' option and set the 'Ticket Type' as 'Technical Help'.

  3. From the 'Category' drop down, select the 'Lidar Data' option and enter the required details for the remaining fields. Technical help

  4. Click 'Submit' to raise a support request.

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