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FAQs

General

1. How do I evaluate HERE Location Services?

Free access is available to almost all HERE Location Services via REST APIs and mobile SDKs, as well as to XYZ. Register for a freemium plan to try most of these features for free.

Contact us to try HERE Advertising Data ServicesHERE Live Sense SDKHERE TrackingHERE Automotive or HERE Open Location Platform (OLP).

2. How do I see the health status of HERE's services?

Go to the dedicated HERE System Status page.

3. Does HERE support SSL?

Yes, SSL is supported in every HERE plan at no extra charge. HTTP and HTTPS are billed the same way.

4. How can I report a map error or provide map feedback?

You can report errors or edit roads, places or addresses directly on the HERE map using the Embedded Editor and Map Feedback API. Using this API doesn't count against your plan allocation.

Mobile SDKs

1. Which mobile SDKs are available from HERE?

HERE offers you the

  • HERE Mobile SDK to integrate location features into your apps with online/offline capabilities, beautiful pre-built UIs and personalization options, and
  • Live Sense SDK Beta, powered by AI, enabling apps and devices to detect real-time hazards and road signs to help drivers make informed decisions.

HERE mobile SDK is available as part of our Freemium and Pro plans. Please contact us if you would like to access the Live Sense SDK Beta.

2. What's the difference between the Starter and Premium Editions of the HERE Mobile SDK?

The Starter Edition provides online access to location features for popular mapping needs and is used in a variety of consumer-type applications. The Premium Edition gives access to functionality that's more targeted to specific business use cases such as fleet and field workforce management. It offers features like truck routing, hybrid/offline mapping and more.

For a side-by-side comparison, go to the Mobile SDKs page.

3. What's a "namespace" and why do I need to create one when generating credentials for the HERE Mobile SDK?

A namespace represents:

  • Bundle ID on iOS: a reverse-domain, name-style string defined in Xcode that uniquely identifies an Application Bundle on a device or simulator
  • Application ID on Android: Java package name

The iOS bundle ID and Android application ID are the same, although there are some small differences in the format. They are both used to identify the app, are embedded in the app package and follow the convention of using the reverse Internet domain name format for both (com.test.my). The mobile SDK encodes these in the license key and at runtime compares the value from the license key with the value from the app manifest. This means that you can only run the SDK with the app it was registered for and cannot reuse the license key for another app. The term we use to refer to either of these in the context of the SDK is "namespace."

Developer Support

1. Is there technical support? If so, which kind of support is provided?

Specific questions on the use of HERE Maps APIs and SDKs and XYZ can be asked on Stack Overflow. The HERE Maps team actively monitors and responds to programming questions asked there regarding these APIs and SDKs. We encourage all developers to share their knowledge by answering and asking questions in the here-api tag. For more information, see: Stack Overflow Tour and How to ask a good question on Stack Overflow.

We also have a dedicated Slack workspace.
We are currently using our HERE Dev workspace to support our events that happen in more remote areas where we cannot always send technical staff. Learn more.

Customers with a paid plan can view dedicated support contact information by logging in and going to the Project Details page of any given project, which can be accessed from the Projects page.

2. Tell me more about how I can use the HERE Dev Slack workspace

Can I ask my technical questions via Slack?
Yes you can. However, it is worth noting that our Slack is not staffed 24/7 and this might cause some delays in getting a reply. 

As our Slack is in its infancy, we also encourage you to check Stack OverFlow and GitHub in the meanwhile. 

How do I join HERE Dev Slack workspace?
You can join by visiting http://t.her.is/slack.

How do I identify dedicated HERE people on Slack?
HERE people make sure they have “HERE” in their display name on Slack.

What are the HERE Slack Community guidelines?

  • Be respectful
  • Do  not  post  content  exceeding  a  PG-13  Rating.
  • Be relevant
  • Use common sense: If you think something might have been asked before, check use the search to find previous questions on the topic.

3. I think I have discovered a bug. How do I report it?

The HERE Maps API stack overflow channel allows developers to determine if an issue has already been identified/reported and is currently being worked on by the HERE Maps team. If you cannot find information about an issue there, you may report a new bug report by emailing us at selfservesupport@here.com.

We at HERE encourage all developers to provide as much detail as possible on each bug/issue identified, including:

  • Screenshots or other images
  • Hardware: DESKTOP | MOBILE | BOTH <target hardware(s)>
  • OS Version: WIN | MAC O/S | IPAD | IPHONE <operating system(s) the bug appeared on>
  • Browser and Version: IE | FIREFOX | CHROME | SAFARI <browser(s) the bug appeared on>
  • Steps to reproduce: (example code | instructions) <code, instructions - even when the behavior does not occur every time or has only occurred once>
  • Actual Results: (current output) <what has happened>
  • Expected behavior: <what was expected to have happened>
  • Other details: <anything else that is relevant to the incident>

4. How do I performance test on HERE Location Services?

Customers may contact us to request a dedicated performance testing environment to meet their needs. You may not performance test against our Customer Integration Testing (CIT) or Production environments.

5. Is it possible to track the usage that my app is generating?

Yes. After logging in, select 'Projects', then select the project for which you would like to view usage. On the 'Project Details' page, select 'View Usage Details'.

6. Is it possible to track the usage for my XYZ activities?

Yes. After logging in to Studio, select 'Projects', then select the project for which you would like to view usage. On the 'Project Details' page, select 'View Usage Details'.

7. Why can't I see usage for my app in the Usage Details section of my Project Details page?

It can take around 48 hours for usage data to be available on this page.

Licensing & Terms

1. What licensing options are available for the HERE APIs and SDKs?

Two licensing options are available on developer.here.com:

  1. Freemium – Free access for both commercial and non-commercial websites for HERE Location Services with a limit of 250,000 platform Transactions, 5,000 SDK Monthly Active Users and 250 Assets per month.
  2. Pro – Paid access for both commercial and non-commercial websites with a limit of 1 million platform Transactions, 5,000 SDK Monthly Active Users and 250 Assets per month. It includes an SLA and email support.

For both of the above, HERE XYZ is included with 2.5GB Data transfer and 5GB Database storage per month.

See the pricing page for more information about licensing options.

To license HERE services for apps with more than 250 Assets or 5,000 Monthly Active User, or ADAS (advanced driver-assistance systems) apps, please contact us.

There is a maximum of one Freemium account that can be upgraded to Pro according to your needs.

2. What is a Transaction?

For most of our services, a Transaction is one server request. For map, satellite and traffic tiles, it's 15 requests. Exceptions and detailed definitions are available in the Payment and Subscription FAQ.

3. What is a Monthly Active User (MAU)?

A Monthly Active User (MAU) represents an active customer app installation on a device that uses the HERE mobile SDK in a given billing month. If you have more than 5,000 monthly active users (MAUs) for your application, contact us for a plan tailored to your needs.

4. What is an Asset?

An Asset is a person (including an end user), animal, device, cargo, means of transportation, vehicle or any other object which is

  1. Located, tracked or displayed on a map, or
  2. Provided route calculations or orders of destinations and/or routes, or
  3. Has analytics derived by using the HERE Materials in a customer application or service for business purposes.

For example, HERE services are often used to help logistics providers manage vehicles in a fleet or a field workforce. If you manage 250 or fewer Assets, the Freemium and Pro plans will support your app. Contact us to license applications that manage more than 250 Assets.

5. What is HERE XYZ Database storage?

XYZ Database storage is data stored by the HERE XYZ service.

6. What is an HERE XYZ Data transfer?

XYZ Data transfer means the movement of all data to or from the HERE XYZ service.

7. When do HERE Location Services limits apply to my Freemium or Pro plan?

The Transaction limit always applies.

The MAU limit applies when you use any of our mobile SDKs. If, for example, you exceed 250,000 Transactions per month but still have fewer than 5,000 Monthly Active Users on an app using a HERE mobile SDK, you'll be charged for the usage above 250,000 Transactions.

The Asset limit applies if you manage Assets using HERE services. As with the MAU limits, the Transaction limit and the Asset limit both apply. For example, if you exceed 250,000 Transactions in a month but manage fewer than 250 Assets, you'll be charged for the usage above 250,000 Transactions.

8. What other HERE Location Services limits apply to my Freemium or Pro plan?

The following features are excluded. Please contact us if you are interested in one or more of these:

For Freemium plans only, the following limits apply:

  • Custom Locations: you may upload a maximum of 3 layers with a maximum of 100 polygons or polylines.
  • Waypoints Sequence: up to 10 requests per day.
  • Advanced Data Sets: up to 100 requests per hour and 1,000 per day.

Storing results from geocodes is not allowed for Location Services products in our Freemium and Pro plans. Please contact us for a plan that supports storing results from geocodes.

Access to HERE Location Services hosted in China is excluded. Freemium and Pro licenses include coverage of China as specified in the Coverage Information section of the API documentation, which is usually at "Entry Map" level. To access HERE Location Services hosted in China, please contact us.

9. When do HERE XYZ limits apply to my Freemium or Pro plan?

The Database storage and Data transfer limits are included as part of the monthly plan. You may continue using XYZ, but you'll be charged for usage exceeding 2.5GB Data transfer or 5GB Database storage.

10. What are the terms and conditions for your licensing options?

Terms and conditions for all licensing options available through developer.here.com are here.

11. What's your Service Level Agreement (SLA)?

Our SLA is 99.9% monthly availability for these APIs in production:

  • Maps
  • Routing
  • Geocoding
  • Traffic
  • Positioning
  • Weather
  • Fleet Telematics
  • Search
  • Transit
  • Mobile SDKs (server components)

This SLA comes with all our paid plans. This includes the Freemium plan when paying for use over 250,000 Transactions per month, the Pro plan and some Enterprise plans.

We do not offer an SLA (Service Level Agreement) for Batch Geocoder, HERE XYZ or Live Sense SDK Beta.

12. Can I display results from the HERE Location Services APIs on other maps, eg, restaurants returned by the HERE Places API on a Google map?

To preserve the quality and integrity of the HERE user experience, commingling results from HERE Location Services APIs with maps from other providers isn't allowed. Commingling refers to substituting, appending or supplementing HERE services or content with other services or content or vice-versa.

13. Can I integrate HERE RESTful web services with Leaflet?

Yes, you can also use Oracle MapViewer and OpenLayers

14. Can I display results from HERE Location Services independent of an underlying map, eg, return a list of restaurants from the Places API as text that is not a map?

Yes, you may display results from HERE Location Services independent of an underlying map or other imagery.

15. I run a website/app that makes money by providing additional premium content to subscribers. Can I use the Freemium plan in this case?

Yes.

16. I will make money with my mobile app by selling it through an app store or other transactions. Can I use the Freemium plan in this case?

Yes.

17. I'm a third-party developer who wants to build several apps/websites for different customers. Can I use the same app_id?

No. Each application for each customer needs a separate app_id. To get an additional app_id, simply repeat the sign up process for the appropriate plan.

API Access Control

1. How do you control access to HERE Location Services?

HERE supports three types of app credentials.

1) Most HERE Location Services APIs use two random strings, App ID and App Code, to provide secure access to services. A combination of these two random strings identifies users and applications and enables usage to be tracked.

  • App ID uniquely identifies your application
  • App Code is used in the authentication process to identify a session

2) The Maps API for Javascript (from version 3.1) uses one random string, the API Key, to provide secure access to services.

  • API Key uniquely identifies your application and is used in the authentication process to identify a session. Up to two API Keys may be created.

3) HERE Advertising Data Services provides access control via OAuth 2.0 (JSON Web Tokens), utilizing a combination of random strings, Access Key ID and Access Key Secret. Up to two Access Key IDs may be created.

For greater protection, you can associate specific domains, referrers or host names with app credentials on the Project Details page of any given project, which can be accessed from the Projects page.

2. How can I create a domain whitelist for my app credentials?

You can associate specific domains, referers or host names with app credentials on the Project Details page of any given project, which can be accessed from the Projects page.

Make sure to enter any subdomains (up to twenty) to account for your Application's different environments, ie. "example.com", "www.example.com" and "m.example.com". Please note that your credentials will only be valid for requests to HERE Location Services from the specified domains. Your credentials are licensed for use in a single Application. If you need to add more domains, please contact us at selfservesupport@here.com.

Products that support protection by domain whitelisting are:

  • Fleet Telematics: Custom Locations, Custom Routes, Advanced Data Sets, Route Matching, Toll Costs, Waypoints Sequence, Fleet Connectivity.
  • Geocoder API (except Batch Geocoding and Geocoder Autocomplete)
  • Intermodal Routng API
  • Map Feedback API
  • Map Image API
  • Maps API for Javascript
  • Positioning API
  • Routing
  • Routing API
  • Traffic API
  • Transit API
  • Vector Tile API (via Maps API for Javascript)
  • Venue Maps API

3. How do I generate an app_id and app_code for my application?

First, register for a plan. When your project has been set up, you'll have the option to generate App IDs and App codes for HERE Location Services REST APIs and SDKs.

4. Can I share an app_id or app_code with other applications?

No, each application you develop requires a separate App ID and App Code.

5. How do I generate an API Key for my application using the Maps API for Javascript?

After registering for a plan, when your project has been set up, go to the Project Details page of any given project, which can be accessed from the Projects page. You have the option to generate the API Key credentials. Up to two API Keys may be created.

6. How do I generate OAuth 2.0 (JSON Web Tokens) credentials for my application using Advertising Data Services?

After purchasing a plan, when your project has been set up, go to the project details page. You have the option to generate the App ID with Access Key ID and Access Key Secret needed to generate token(s).

7. How do I use app credentials once generated?

Please follow the documentation of the product you want to use in the section "Acquiring Credentials" (Location Services REST APIs and XYZ) or "Authenticating Applications" (mobile SDKs).

Payment and Subscription

1. What is the billing period for monthly subscriptions?

Accounts follow an anniversary cycle based on the date you registered for your first plan. Any subsequent subscriptions you sign up for will also be billed based on that date.

2. How can I upgrade my Freemium plan?

You can upgrade your plan anytime on the Project Details page. If you'd like to upgrade to a plan that’s not offered on developer.here.com, please contact us.

Upgrades from Freemium to Pro take effect immediately upon payment.

Please note that once you have upgraded your Freemium to Pro, another Freemium may not be created.

3. How can I downgrade my Pro plan?

If you have one Pro plan, you can downgrade your plan anytime on the Project Details page.

Downgrades take effect at the end of the current billing period. Any price difference arising from a plan downgrade can't be refunded.

If you have more than one Pro plan, you cannot downgrade before cancelling the other Pro plans.

4. How do I cancel my plan?

You can cancel your plan anytime. Sign in and select 'Projects' from the dropdown menu under your username. Next, select the project you want to cancel. On the Project Details page, select 'Cancel Project'.

Cancellations take effect at the end of the current billing cycle. Plan fees cannot be refunded.

5. How do I reactivate a cancelled plan?

You may reactivate a cancelled Freemium as long as there is no other active Freemium or Pro plan on this account.

You may reactivate a cancelled Pro plan as long as there is no other active Freemium plans on this account.

You can reactivate a plan on the Project Details page. Sign in and select 'Projects' from the dropdown menu under your username. Next, select the project you want to reactivate. On the Project Details page, select ‘Reactivate Project'.

Re-activations take effect immediately.

6. How do I update my payment information?

You can change your billing details anytime in the Billing Management section available from the dropdown menu under your username.

7. How can I access my invoices?

All invoices are sent by email and available to download from the Billing Management section available from the dropdown menu under your username.

8. What payment methods can I use?

You can use Visa, MasterCard, American Express, Maestro or PayPal, depending on your billing country. US and Canadian customers can also pay with Discover card.

9. What currencies can I use to make a payment?

You will be billed in Euros if your billing address is in a country in the EMEA region. Otherwise you will be billed in US dollars. Your card provider may charge an exchange fee.

10. Who do I contact about billing questions?

For any billing support questions, please email us at selfservesupport@here.com. We do our best to reply within one business day.

Note that customers with paid plans may access the HERE Support portal to log issues directly. Go to your 'Project Details' page for the link.

 

11. How are HERE Location Services transactions counted?

Transaction means one Request for all HERE services features, except as follows:

Service Transaction
2D map tiles, satellite tiles, or traffic tiles One Transaction is counted for every 15 Requests
Batch Geocoding or multi-reverse Geocoding One Transaction is counted for each individual Geocode or reverse Geocode Request
Matrix routing One Transaction is counted for each start point Request
Large-scale Matrix Routing The number of Transactions charged for a Request is dependent on the number of individual elements generated in the matrix, where the number of start points times the number of destination points equals the number of elements. Large-scale Matrix Routing Requests generating less than 100,000 individual elements are always counted as 5,000 Transactions, while the transaction count of larger matrices (100,000 or above elements) are calculated by multiplying the number of elements by 0.05. 
Fleet Telematics Custom Locations One Transaction is counted for each location, points of interest, polygon or finding a POI along a route in a Request
Venue models One Transaction is counted for each JSON model returned
Fleet Telematics Custom Routes One Transaction is counted for each routing Request
Intermodal Park and Ride One Transaction is counted for each returned alternative Intermodal Route(s) set by the Customer for the intermodal_max parameter in the API request.  If the system determines that there are no available Park and Ride routes, the Request is still counted as one Transaction
Fleet Telematics One Transaction is counted for each individual Service feature included in a Request.
Vector Tiles One Transaction is counted for every 5 Requests.

12. What happens if I exceed limits on my Freemium plan?

If you exceed the Location Services 250,000 Transactions or XYZ 2.5GB Data transfer or 5GB Database storage included for free in the Freemium plan, you'll receive an email telling you to add payment details to your account. You'll have some "wiggle room" above your limits to help ensure your access is not unintentionally shut down. However, it's possible to exceed the threshold, including "wiggle room", which would result in account deactivation, even before we can notify you.

To keep your account active if you exceed the limits, add your payment details anytime on the Billing Management page, which you'll find under your username at the top right of the screen, provided you're signed in.

You'll receive an invoice for the extra usage as follows:

  • For Transactions, pay $1/1€ per 1,000 Transactions.
  • For Data transfer, pay $1/1€ per additional 100MB
  • For Database storage, pay $3/3€ per additional 5GB

13. What happens if I exceed limits on my Pro plan?

If you exceed the Location Services 1 Million Transactions or XYZ 2.5GB Data transfer or 5GB Database storage included in your Pro plan, you'll be charged for the usage and receive an email asking you to get in touch so we can discuss changing you to a plan that better suits your needs.

On your invoice, extra usage will be charged as follows:

  • For Transactions, pay $1/1€ per 1,000 Transactions.
  • For Data transfer, pay $1/1€ per additional 100MB
  • For Database storage, pay $3/3€ per additional 5GB

14. Will my HERE Location Services paid plan give me access to all extra features in all countries?

Generally speaking, yes. Visit our HERE Location Services Coverage Information page to find out more.

15. How can I buy access to HERE products that aren't available via the Freemium or Pro plans?

Please contact us to talk about this.