What is my billing period on a monthly or annual subscription purchase?
Your account follows an anniversary billing cycle. Your anniversary date will be the date on which you register for your first plan. Any subsequent purchases will follow the same anniversary billing cycle as that of your first plan.
How can I upgrade my plan?
You can upgrade your plan at any time via your Project Details page. If you would like to upgrade your plan to something that’s not offered on developer.here.com, please contact us.
Upgrades from evaluation to paid plans are effective immediately. Upgrades from one paid plan to another paid plan are effective at the start of your next billing period. We follow an anniversary billing cycle, which means the monthly billing period is based on the date of your first sign-up.
How can I downgrade my plan?
You can downgrade your plan at any time via your Project Details page.
Downgrades to monthly plans are effective from the start of the next billing period. Downgrades to annual plans are effective immediately. Pro-rated price differences when moving from a higher priced to a lower priced plan are non-refundable.
How do I cancel my plan?
You can cancel your plan at any time. Login and select 'Projects' from the dropdown menu under your login name. Next, select the Project you would like to cancel. This will load the 'Project Details' page from which you can select the option to 'Cancel Project', which is in the 'Project Details' section of the page.
The cancellation is effective at the end of the current billing cycle. Plan fees are non-refundable.
How do I update my payment information?
You can change your billing details at any time via the Account management section of the dashboard.
How can I access my invoices?
All invoices are sent by email and available to download from the Account management section of the dashboard.
What payment methods can I use to purchase a paid subscription plan?
We accept Visa, MasterCard, American Express and PayPal, depending on your billing country. US customers can also pay with Discover card. In Germany, we also accept direct debit.
Can I pay annually instead of monthly?
Yes. You can choose between monthly or annual billing while signing up for a plan.
What currencies can I use to make a payment?
We bill in Euros & US Dollars. Your billing currency is determined by your billing address. Your card provider may charge an exchange fee.
Who do I contact about billing questions?
For any billing support questions, please email firstname.lastname@example.org. We try to answer all enquiries within one business day.
How are HERE Platform transactions counted?
One request to HERE Platform is equal to one transaction for all features, except in the case of:
- Map, satellite and traffic tiles, for which a transaction equals 15 requests.
- Batch geocoding, for which the number of transactions equals the number of individual geocoding requests.
- Multi-reverse geocoding, for which the number of transactions equals the number of individual reverse geocoding requests.
- Venue Models, for which a transaction is equal to a json model within a Venue Maps request.
- Street Level Imagery, for which a transaction is equal to a request of a 360-degree view from current location
What happens if I use more transactions than I have paid for?
If you go over your monthly or annual usage allowance, overage fees will be applied to your account. Overage fees are charged on a per transaction basis as follows:
$0.0005 USD / transaction
€0.0005 EUR / transaction
$0.005 USD / transaction
€0.005 EUR / transaction
Overage fees are charged monthly in arrears for monthly subscriptions.
Overage fees on annual subscriptions will be charged monthly in arrears as soon as the annual transaction limit is crossed during the annual term. The transaction limit will be reset at the start of the next annual term.
Incurring overage fees does not impact the functionality of your apps. For both monthly and annual subscriptions, we will send email notifications when you are approaching your limit.
Why does my statement have overage fees that don’t match the rates listed above?
When a usage record is loaded into our billing system that results in a plan crossing its monthly quota, the price applied to that usage record is pro-rated to account for the portion that is included in your monthly quota for free and the portion that is billable. Subsequent usage records above your monthly quota will show at the per transaction prices listed on this website.
Will my paid plan give me access to included features in all countries?
Yes. Our global coverage is constantly being updated. Some services are not currently available in all countries.
For a geographic breakdown of coverage information please visit our coverage page. For specific questions, please contact us.
How do I buy access to HERE products not available to purchase on this site?
Please contact us.