How can I upgrade my plan?
You can upgrade your plan at any time via the dashboard. If you would like to upgrade your plan to something that’s not offered on Developer Portal, please contact us.
If you have an annual subscription, the upgrade will become effective immediately. You will only be charged for the pro-rated price difference.
Monthly plans are updated at the start of the next billing period.
How can I downgrade my plan?
You can downgrade your plan at any time via the dashboard. Downgrades to monthly plans are effective from the start of the next billing period.
Downgrades to annual plans are effective immediately. Pro-rated price differences when moving from a higher priced to a lower priced plan are non-refundable.
How do I cancel my plan?
You can cancel your plan at any time. Login and select 'Applications' from the dropdown menu under your login name. Next, select the app you would like to cancel. This will load the 'Application Details' page from which you can select the option to 'Cancel plan', which is located in the 'App management' section of the page.
The cancellation is effective at the end of the current billing cycle. Plan fees are non-refundable.
How do I update my payment information?
You can change your billing details at any time via the Account Management section of the dashboard.
How can I access my invoices?
All invoices are sent by email and available to download from the Account Management section of the dashboard.
What payment methods can I use to purchase a paid subscription plan?
We accept Visa, MasterCard, American Express and PayPal, depending on your billing country. US customers can also pay with Discover card. In Germany, we also accept direct debit.
Can I pay annually instead of monthly?
Yes. You can choose between monthly or annual billing while signing up for a plan.
What currencies can I use to make a payment?
We currently bill in Euros, US Dollars, and Australian Dollars. Your billing currency is determined by your billing address. Your card provider may charge an exchange fee.
I have a question about billing, who do I contact?
In Europe, Middle East and Africa:
Austria, Belgium, Cyprus, Czech Republic, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Norway, Poland, Spain, Sweden, the Netherlands, and the UK: 00-800-1823-5322
All other countries: +31-55-538-4245
In North and South America:
USA and Canada: 866-472-8590
Argentina: 0800-4444240 or 0800-6660366
All other countries: +1-801-431-1531
In Asia Pacific:
Australia: 1800 085 406
New Zealand: 0800-027-812
All other countries: +65-67200221
How are HERE Platform transactions counted?
One request to HERE Platform is equal to one transaction for all features, except in the case of:
- Map, satellite and traffic tiles, for which a transaction equals 15 requests.
- Batch geocoding, for which the number of transactions equals the number of individual geocoding requests.
- Multi-reverse geocoding, for which the number of transactions equals the number of individual reverse geocoding requests.
- Venue Models, for which a transaction is equal to a json model within a Venue Maps request.
- Street Level Imagery, for which a transaction is equal to a request of a 360 degree view from current location
What happens if I use more transactions than I have paid for?
If you go over your monthly usage allowance, overage fees will be applied to your account. Overage fees are charged on a per transaction basis as follows:
$0.0007 USD / transaction
€0.0005 EUR / transaction
$0.008 AUD / transaction
$0.0100 USD / transaction
€0.0070 EUR / transaction
$0.012 AUD / transaction
$0.0070 USD / transaction
€0.0056 EUR / transaction
$0.0091 AUD / transaction
Overage fees will be charged in arrears on a monthly basis for both monthly and annual subscriptions.
This does not impact the functionality of your apps. We will also send email notifications when you are approaching your limit.
Why does my statement have overage fees that don’t match the rates listed above?
When a usage record is loaded into our billing system that results in a plan crossing its monthly quota, the price applied to that particular usage record is pro-rated to account for the portion that is included in your monthly quota for free and the portion that is billable. Subsequent usage records above your monthly quota will show at the per transaction prices listed on this website.
Will my paid plan give me access to included features in all countries?
Yes. Our global coverage is constantly being updated. Some services are not currently available in all countries.
For a geographic breakdown of coverage information please visit our coverage page. For specific questions, please contact us.
How do I buy access to HERE Products not available to purchase on this site?
Please contact us.
Do you provide plans for universities and non-profits organizations?
Yes. Please contact us for information on specific plans for universities and other non-profit organizations.