What is the billing period for monthly subscriptions?
Accounts follow an anniversary cycle based on the date you registered for your first plan. Any subsequent subscriptions you sign up for will also be billed based on that date.
How can I upgrade my plan?
You can upgrade your plan anytime on the Project Details page. If you'd like to upgrade to a plan that’s not offered on developer.here.com, please contact us.
Upgrades from Freemium to Pro take effect immediately upon payment.
How can I downgrade my plan?
You can downgrade your plan anytime on the Project Details page.
Downgrades take effect at the end of the current billing period. Any price difference arising from a plan downgrade can't be refunded.
How do I cancel my plan?
You can cancel your plan anytime. Sign in and select 'Projects' from the dropdown menu under your username. Next, select the project you want to cancel. On the Project Details page, select 'Cancel Project'.
Cancellations take effect at the end of the current billing cycle. Plan fees cannot be refunded.
How do I update my payment information?
You can change your billing details anytime in the Billing Management section available from the dropdown menu under your username.
How can I access my invoices?
All invoices are sent by email and available to download from the Billing Management section available from the dropdown menu under your username.
What payment methods can I use?
You can use Visa, MasterCard, American Express, Maestro or PayPal, depending on your billing country. US and Canadian customers can also pay with Discover card.
What currencies can I use to make a payment?
You will be billed in either euros or US dollars, depending on your billing address. Your card provider may charge an exchange fee.
Who do I contact about billing questions?
For any billing support questions, please email us at firstname.lastname@example.org. We do our best to reply within one business day.
How are HERE Platform transactions counted?
One request to the HERE Platform is equal to one transaction for all features, except for:
|Service ||Transaction Definition |
| Map, satellite and traffic tiles || One transaction is counted for every 15 requests |
| Batch Geocoding || One transaction is counted for each individual geocode or reverse geocode request |
| Multi-Reverse Geocoding || One transaction is counted for each individual reverse geocode request |
| Matrix Routing || One transaction is counted for each start point request |
| Venue Models || One transaction is counted for each .json model in a Venue Maps request |
| Fleet Telematics || One transaction is counted for each individual service feature included in a request |
| Custom Location Extension || |
The following count as an individual transaction:
- Each request for a location, point of interest (POI) or polygon
- Each request to geocode a location or POI during upload
- Each request to find POIs along a route
The following do not count as transactions:
- Uploading or importing of polygons
- Locations or POIs already geocoded and then imported into the custom location extension
- Manual correction of customer locations or POIs
| Custom Route Extension || One transaction is counted for each routing request |
| Intermodal Routing Park & Ride || One transaction is counted for each returned alternative intermodal route(s), which can be managed via the intermodal_max parameter in the API request. If no Intermodal Routes are available, the request is still counted as one transaction |
| Places autosuggest and Geocoder autocomplete || These requests do not count as transactions. |
| Map Feedback || These requests do not count as transactions. |
What happens if I use more transactions than I paid for?
If you exceed the 250,000 transactions included for free in the Freemium plan, you'll receive an email telling you to add payment details to your account. You'll have some "wiggle room" above your limit to help ensure your access is not unintentionally shut down. However, it's possible to exceed the threshold, including wiggle room, which would result in account deactivation, even before we can notify you. You can reactivate your account instantly by adding your payment details on the Billing Information page, which you'll find under your username at the top right of the screen, provided you're signed in.
To keep your account active if you exceed the 250,000 free transactions, add your payment details anytime on the Billing Management page. You'll receive an invoice for the extra transactions at the rate of $1/1€ per 1,000 transactions.
If you exceed the 1,000,000 transactions included in your Pro plan, you'll be charged $1/€ per additional 1,000 transactions and receive an email asking you to get in touch so we can discuss changing you to a plan that better suits your needs.
Will my paid plan give me access to all extra features in all countries?
Generally speaking, yes. Visit our service coverage page to find out more.
How can I buy access HERE products that aren't available on this site?
Please contact us to talk about this.