Freemium and Pro plans include access to most HERE Location Services via REST APIs and mobile SDKs. XYZ is also available with Freemium and Pro. HERE Tracking, HERE Automotive, HERE Open Location Platform (OLP) and HERE Advertising Data Services are excluded.
What is the difference between HERE Location Services and XYZ?
What is a transaction?
For most of our services, a transaction is one server request. For map, satellite and traffic tiles, it's 15 requests. Exceptions and detailed definitions are available in our FAQ.
What application use cases are allowed with the Freemium and Pro plans?
Both the Freemium and Pro plans allow applications for both consumer (public) and business (private) use, whether your application is free or paid. In addition, both plans allow turn-by-turn navigation, in-vehicle integration, and mobile asset management applications.
What is a Monthly Active User (MAU)?
An active user represents an active customer app installation on a device that uses the HERE mobile SDK in a given billing month. If you have more than 5,000 monthly active users (MAUs) for your application, contact us for a plan tailored to your needs, including appropriate volume discounts.
When do I need to contact you for a plan?
Contact us if you are: using more than 1,000,000 transactions per month, managing more than 250 assets per month, have more than 5,000 monthly active users of your application built using a HERE Mobile SDK or exceed XYZ 2.5GB data transfer or 5GB database storage per month.
What is XYZ database storage?
Database Storage means data stored by the HERE XYZ service.
My app will be for sale (ie, not available for free) in an app store. Can I still use the Freemium plan?
Yes, that's fine with us.
What is an XYZ data transfer?
Data Transfer means the movement of all data to or from the HERE XYZ service.
Do I need to enter payment information to get started?
No, you can get started on the Freemium plan without entering a credit card. If you exceed 250,000 transactions per month, or the XYZ database storage or data transfer limits, you will be required to enter payment information to continue using our Freemium services.
What is a Managed Asset?
An asset is a person (including an end user), animal, device, cargo, means of transportation, vehicle or any other moveable object. A managed asset is an asset which is
located, tracked or displayed on a map,
provided directions or series of waypoints, or
has analytics derived by using the HERE Materials in a customer application or service for business purposes.
For example, HERE services are often used to help logistics providers manage vehicles in a fleet or a field workforce. If you manage 250 or fewer assets, the Freemium and Pro plans will support your app. Contact us to license applications that manage more than 250 assets.
Do you offer a service level agreement (SLA)?
Our SLA is 99.9% monthly availability for the following APIs: Map Image, Map Tile, Venue Maps, Routing, Geocoder, Batch Geocoder, Geocoder Autocomplete, Places, Traffic, and Positioning. This SLA comes with all our paid plans.
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