Contact Customers

When you create a new listing through HERE Marketplace, you can invite customers to view it. From the Create a new listing screen, select either All registered marketplace customers or Specific customers. For specific customers, enter their email addresses. After the listing is created, the system sends an email to the customers you identified. You can also control how much information a customer can see by creating either Private or Semi-Private listings. See Create and Publish Listings for more information.

Note

Invitation requests expire after 1 year.

Invite specific customers when creating listing
Figure 1. Invite specific customers when creating listing

Invite Customers to View Listing

If you have already created a listing, you can send customers an invitation as follows:

  1. From the HERE platform, click Marketplace Provider > Listings.
  2. Select a listing, then go to Pending invitations, and click Send invite.
  3. Enter one or more email addresses and click Invite.

Note

Сustomers can request to remove their email addresses from the Marketplace database.

Invite customers to view already created listing
Figure 2. Invite customers to view already created listing
View pending customer invitations
Figure 3. View pending customer invitations

View Subscription Request Status

You can monitor all subscription requests in the Marketplace > Requests screen, which includes statuses and other information. The system sends you an email notification for new requests. The screen also allows you to approve or decline requests. See Activate and Manage Subscriptions for more information.

  1. From the HERE platform, click Marketplace Provider > Requests.
  2. Select the desired request to view detailed information.

Note

You can also view subscription requests by following the link in your email notification.

Monitor subscription requests
Figure 4. Monitor subscription requests

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