You may add or remove orders for any planned tour, as long as criteria for the tour’s vehicle such as vehicle capacity, start and end time, and maximum shift time are respected.
To add an order, select it from the Orders panel and select the tour you want to adjust from the Assignments panel. Click the three-dot icon at the top of the Orders panel and select Assign to tour. The tour will be updated immediately. If for some reason the tour can not be adjusted, you will see the respective error message.
To remove a pickup or delivery, hover over it and clicking the red cross. Removing a pickup removes the matching delivery and vice versa.
In the same way, as you may adjust the Planned tours, you may add or remove orders for tours that have been dispatched but have not been started by the driver yet (the driver hasn’t hit Go for the depot or any stop). Exercise caution, as the tour was optimized for the most cost-effective plan, which could result in some stops being reordered.
Remove a pickup or delivery by hovering over it and clicking the red cross. Removing a pickup removes the matching delivery and vice versa.
If a driver already started working on an order, you may no longer adjust that specific order. But you can add new orders to the current tour, or remove orders as far as they are not being executed yet.